Energy Assistance (LIHEAP)
The 2027 LIHEAP application is now available!
LIHEAP & ECIP ENERGY ASSISTANCE PROGRAM
Energy Assistance — One-Time Payment
The Energy Assistance Program (one-time payment) ends May 31, 2027, or sooner if funding is exhausted.
ECIP (Energy Crisis Intervention Program) is available when you have a disconnection or shut-off notice, or your utility service has already been disconnected.
If approved, eligible households may receive up to:
Winter ECIP: $800
Summer ECIP: $300
IMPORTANT REMINDERS
You Must Apply Each Program Year
You must complete a new application every program year, even if you have received LIHEAP assistance in the past.
October 1: Elderly and disabled households may begin applying.
November 1: All other households may begin applying.
Applications may be submitted throughout the program year.
Income Eligibility
Your household must meet the program's income guidelines, which are at or below 60% of the State Median Income.
Submit All Required Documents
You must provide all requested supporting documentation with each program year's application.
Documents such as Social Security cards and income verification are not kept on file from year to year. It is your responsibility to provide these documents each year.
Leave a Clear Voicemail
During LIHEAP season, leaving a voicemail is very important.
Please keep your message short and include:
Your name
Your Social Security number
A working telephone number
A brief reason for your call
Calls will be returned within 24 hours.
If you are unsure who to contact, press 0 for a receptionist.
We Cannot Contact Your Utility Company Until Your Paperwork Is Complete
CAPNEMO staff cannot contact your utility company, make a pledge payment, or request a shut-off postponement until all required paperwork and documentation have been received and reviewed.
Processing Times
Applications are processed in the order they are received, with the exception of crisis cases.
Non-crisis applications: Up to 30 days to process
Crisis applications: Up to 3 business days to process
Please plan accordingly and do not wait until the last minute to apply.
Know Your Utility Balance
It is your responsibility to contact your utility company to determine whether you have a remaining balance that must be paid before or after CAPNEMO makes a pledge payment.
Never assume your entire utility bill has been paid.
Energy Assistance funds may be used for utility deposits, but cannot be used to pay:
Water
Sewer
Trash
Cable
Internet
Telephone bills
Respectful Communication
Our staff reserves the right to end any telephone conversation or in-person interaction that becomes abusive, whether verbally or physically.
WHAT DO YOU NEED WHEN YOU APPLY?
IF EVERYONE IN YOUR HOUSEHOLD RECEIVES FOOD STAMPS
You must provide:
☐ Completed and signed LIHEAP Application
☐ Copy of your primary heating bill OR a letter from the utility company stating that you are a customer
The utility bill or letter must show:
Your name
Service address
Account number
IF NO ONE OR ONLY SOME MEMBERS OF YOUR HOUSEHOLD RECEIVE FOOD STAMPS
You must provide:
☐ Completed and signed LIHEAP Application
☐ Copy of your primary heating bill OR a letter from the utility company stating that you are a customer
The utility bill or letter must show:
- Your name
Service address
Account number - Social Security cards for every household member who does not receive food stamps
- Proof of income for every household member age 18 or older for the prior month
IMPORTANT
Failure to provide all required or proper documentation may result in a delay or denial of your application.
LIHEAP FREQUENTLY ASKED QUESTIONS
How do I apply for help with my utility bill?
Step 1: Complete and print the Energy Assistance Application.
Step 2: Sign the application using blue or black ink.
Step 3: Gather all required supporting documentation.
Step 4: Submit your completed application and documentation to the office serving your community.
A person with a disability or someone age 60 or older lives in my home. When can I apply?
You may apply beginning October 1.
Payments to utility companies begin November 1.
No one who is disabled or age 60 or older lives in my home. When can I apply?
You may apply beginning November 1.
Payments to utility companies begin December 1.
How will I know if I am approved?
Approval letters generally begin going out in November.
If your application is denied, you will receive a notice explaining the decision and providing information about your options.
What happens if my application is denied?
If your application is denied, you will receive a notice in the mail. Review the notice carefully for information about why your application was denied and whether you may reapply.
What should I do if I move after submitting my application?
You will need to complete a new application and provide documentation showing your new address, including:
A copy of your fuel/utility bill
Your electricity information
Any other required documentation
The new application must be submitted to the office for processing.
Once I am approved, do I need to complete another application to receive additional assistance?
A new application may be required if:
You move
You change your primary heating source
A new program year begins
Do I need to complete a new application every time I receive a disconnect notice?
No. A new application is generally not required for each disconnect notice during the same program year unless you have:
Moved
Changed your primary heating source
Entered a new program year after September 30
Do I need to complete an application for the summer crisis program?
The Summer ECIP program may assist eligible households when their electric service is threatened with disconnection or has already been disconnected.
If you received energy assistance during the previous winter, you may not need to complete a new application unless you have moved or changed utility providers.
I heat my home with electric heaters and only use propane or gas for cooking. Can electricity be considered my heating source?
Yes. If electric heaters are used to heat your home, electricity may be considered your primary heating source.
I mailed my application with all requested information. How long will it take to process?
Applications are generally processed within 30 business days, unless you have a disconnect notice or your utility service has already been disconnected.
Crisis applications are processed within 2 business days, provided all required documentation has been received.
WHERE CAN I SUBMIT MY APPLICATION?
CAPNEMO
215 N. Elson St.
Kirksville, MO 63501
Applications may be submitted:
In Person:
Bring your completed application and documents to the front desk.
Drop Box:
Place your completed application and documents in the CAPNEMO drop box.
Fax:
660-665-6557
Email:
LIHEAP@capnemo.org
QUESTIONS?
For more information or assistance with the LIHEAP application process, please contact:
LIHEAP Department
660-665-9855
Please remember:
Your application cannot be processed until all required information and documentation have been received.